While every industry has
been disrupted by advances in online technology, it’s no exaggeration
to say that retail has been turned upside-down, throwing the
industry’s talent needs into chaos. Retailers rely on an army of
frontline employees as their public face, and the best candidates are hungry
for education.
Based on insights from 30,000 respondents, the Working Learner Index reveals
important ways that retailers can drive more value from their education
benefit programs. It concludes that the right combination of education
benefits can help retail employees achieve their education goals, in turn
addressing the organization’s challenges as well.